Workplace Violence and De-escalation from a Civilian Perspective

This 8-hour course will begin with by explaining why De-Escalation & Workplace Violence is important in a professional setting, and how employees can benefit from the tools learned from in this program. We'll expand on the different methods of dealing with verbally abusive people, as well as strategies to prevent or circumvent abusive behavior. The course will include those subtle Workplace Violence indicators, which can assist an employee in defusing and documenting the event. The class will discuss situations where the tools available in this program can allow the employee to overcome a potential violent incident and facilitate a different outcome. We customize the training based upon the needs of the government agency or business. There are various incidents that have occurred where life was lost due to a breakdown in communication where neither side was willing to improve the situation. We provide a real-world approach to potentially problematic encounters, and provide simple results driven responses that aren't overly complicated or tough to remember during a high stress confrontation. Contact us about tailoring this program to the needs, which is often within or below your budget. This program is offered in-person only at this time and is taught by a state recognized subject matter expert in communication. Each participant successfully competing this program will receive a certificate completion for their personnel file.

Topics covered:

How verbal de-escalation can promote a professional image.

How better communication can improve your workplace environment.

Your personal safety and what that means.

History of workplace violence and tactics learned.

How to stall or delay an incident

 

Cancellation Policy

The course cancellation policy requires a minimum of a 15-day prior notice from the course start date when a student will not be attending the course. The notification to not attend will be made by email through our website, and if they identify no replacement student, cancellations with less than 15-days' notice will cause a department credit that can be used towards another future training event within one year from the original course date. We will charge no-shows without email notification the full course fee, even if the payment has not already been made. We offer a one-year future course credit as well for any no-show that is charged a full course fee. This policy is in effect as of June 23, 2021, and you as a representative of your agency agree to abide by this policy by registering for any course. Please contact us by email or phone if you have questions about this cancellation policy. This policy is in place because of students that register for courses and take training slots without attending training, which removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, and we base our travel cost including instructor pay on registration fees. This policy is considered a binding contract between BSTS LLC and the student or student agency or company.