Interpersonal Skills for Professional Law Enforcement

5.00 out of 5
(16 customer reviews)


This class is designed for officers and supervisors who interact with the public in an enforcement capacity.  This class is designed to:

Increase officer’s productivity.

Decrease citizens’ complaints.

Improve their ability to interview and interact with the public in a professional manner.

Improve officers’ professionalism by examining leadership qualities inherent to law enforcement.

Interpersonal Skills for Professional Law Enforcement Flyer

Copyright © 2018 Blue Shield Tactical Systems LLC

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The rationale behind creating this 16-hour course was based upon the need of the average officer to improve their ability to interact with the public.  By improving communication officers can reduce the likelihood of unnecessarily escalating situations, creating confusion between officers and the public, along with improving the public’s confidence in the officer’s abilities.

The student will have an improved appreciation of their ability to interact with the public through the lecture and interactive exercises. The student will be able to participate in classroom discussions about improving communication and how the public’s perception affects how professional they appear.

Course Content:

  • Primary styles of law enforcement communication.
  • Paraphrasing
  • Verbal communication skills
  • Non-verbal communication
  • Establish listening skills
  • Displaying integrity
  • Conducting proactive patrols
  • Identifying tactics to improve citizen contacts


Cancellation Policy

The course cancellation policy requires a minimum of a 15-day prior notice from the course start date when a student will not be attending the course. The notification to not attend will be made by email through our website, and if they identify no replacement student, cancellations with less than a 15-day notice will cause a department credit that can be used towards another future training event within one year from the original course date. We will charge no-shows without email notification the full course fee, even if the payment has not already been made. We offer a one-year future course credit as well for any no show that is charged a full course fee. This policy is in effect as of June 23, 2021, and you as a representative of your agency agree to abide by this policy by registering for any course. Please contact us by email or phone if you have questions about this cancellation policy. This policy is in place because of students that register for courses and take training slots without attending training, which removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, and we base our travel cost including instructor pay on registration fees. This policy is considered a binding contract between BSTS LLC and the student or student agency or company.

16 reviews for Interpersonal Skills for Professional Law Enforcement

  1. 5 out of 5

    Christopher Poynter

    Course was very good. Instructed know what he is talking about.

  2. 5 out of 5

    Bradley L James

    Great class, Phil did a great job.

  3. 5 out of 5

    Bradley L James

    Interesting class, Phil presented the material very well.

  4. 5 out of 5

    Robert Siegmund

    In the class now and so far so good. Good instructor. Keeps the class relevant.

  5. 5 out of 5

    Randall Johnson

    Good class. Very relevant to the job and 21st century policing..

  6. 5 out of 5

    Arik Washington

    Great class.

  7. 5 out of 5


    Mr. Holmes was very professional, knowledgeable and did a great job presenting material in a laid back classroom setting.

  8. 5 out of 5

    Chance Cantwell

    Great class, and very engaging instructor. I recommend every officer take this class.

  9. 5 out of 5

    Paige Kowalski

    Great class! Very informative!

  10. 5 out of 5

    L. Cowdrey

    Phil was an excellent instructor. The information is broken down in a way that is easy to understand and apply. This course will be applicable to various encounters while on duty.

  11. 5 out of 5

    Bobby Maldonado

    Much needed class for the recent evolution of policing. Well presented.

  12. 5 out of 5


    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  13. 5 out of 5

    T. Leightenheimer

    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  14. 5 out of 5

    Madison English

    The class was excellent. I am an animal control officer taking the class and a lot of the information directed mainly towards what police officers deal with. Phil still involved myself in situations to make it relatable for me. I really appreciated that. I was able to always ask questions. The class was engaging and everyone was able to be involved. Thank you for this class!

  15. 5 out of 5

    Scott linnborn

    Great course, lots of valuable information . A great course to help improve communications skills.

  16. 5 out of 5

    Linda Chowdry

    Great class that’s essential for keeping police tactics up to date in a fluid world.

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