The rationale behind creating this 16-hour course was based upon the need of the average officer to improve their ability to interact with the public. By improving communication officers can reduce the likelihood of unnecessarily escalating situations, creating confusion between officers and the public, along with improving the public’s confidence in the officer’s abilities.
The student will have an improved appreciation of their ability to interact with the public through the lecture and interactive exercises. The student will be able to participate in classroom discussions about improving communication and how the public’s perception affects how professional they appear.
- Primary styles of law enforcement communication.
- Verbal communication skills
- Non-verbal communication
- Establish listening skills
- Displaying integrity
- Conducting proactive patrols
- Identifying tactics to improve citizen contacts
The course cancellation policy requires a minimum of a 14-day prior notice to the event when a student will not be attending the course. The notification to not attend should be made by email through our website, and if they identify no replacement student, cancellations with less than 14-day notice will be subject to a ($40.00) cancellation fee. We will charge no shows without email notification the full course fee, even if the payment has not already been received. We offer one-year future course credit for any no show that is charged a full course fee. This policy is in effect as of May 1, 2020, and you or as a representative of your agency agrees to the above policy by registering for this course. BSTS LLC sends email notifications of course cancellations or venue changes to the registered student email prior to the event, and will not be responsible for travel expenses related to these events. Please contact us by email or phone if you have questions about this policy. This policy is in place because of students that register for courses and take training slots without attending training, which potentially removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, which is figured into our travel cost as well. The lack of communication by officers that don’t attend or register without department approval is the reason this policy exists.