Description
Interpersonal & Communication Skills Training Course for Professional Law Enforcement
The rationale behind creating this 16-hour interpersonal & communication skills training course for professional law enforcement was based upon the need of the average officer to improve their ability to interact with the public. By improving communication officers can reduce the likelihood of unnecessarily escalating situations, creating confusion between officers and the public, along with improving the public’s confidence in the officer’s abilities. Communication skills and professionalism for law enforcement based on leadership strategies training.
The student will have an improved appreciation of their ability to interact with the public through the lecture and interactive exercises. The student will be able to participate in classroom discussions about improving communication and how the public’s perception affects how professional they appear.
Course Content:
- Primary styles of law enforcement communication.
- Paraphrasing
- Verbal communication skills
- Non-verbal communication
- Establish listening skills
- Displaying integrity
- Conducting proactive patrols
- Identifying tactics to improve citizen contacts
Cancellation Policy
The course cancellation policy requires a minimum of a 15-day prior notice from the course start date when a student will not be attending the course. The notification to not attend will be made by email through our website, and if they identify no replacement student, cancellations with less than a 15-day notice will cause a department credit that can be used towards another future training event within one year from the original course date. We will charge no-shows without email notification the full course fee, even if the payment has not already been made. We offer a one-year future course credit as well for any no show that is charged a full course fee. This policy is in effect as of June 23, 2021, and you as a representative of your agency agree to abide by this policy by registering for any course. Please contact us by email or phone if you have questions about this cancellation policy. This policy is in place because of students that register for courses and take training slots without attending training, which removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, and we base our travel cost including instructor pay on registration fees. This policy is considered a binding contract between BSTS LLC and the student or student agency or company.
Christopher Poynter –
Course was very good. Instructed know what he is talking about.
Bradley L James –
Great class, Phil did a great job.
Bradley L James –
Interesting class, Phil presented the material very well.
Robert Siegmund –
In the class now and so far so good. Good instructor. Keeps the class relevant.
Randall Johnson –
Good class. Very relevant to the job and 21st century policing..
Arik Washington –
Great class.
Anthony –
Mr. Holmes was very professional, knowledgeable and did a great job presenting material in a laid back classroom setting.
Chance Cantwell –
Great class, and very engaging instructor. I recommend every officer take this class.
Paige Kowalski –
Great class! Very informative!
L. Cowdrey –
Phil was an excellent instructor. The information is broken down in a way that is easy to understand and apply. This course will be applicable to various encounters while on duty.
Bobby Maldonado –
Much needed class for the recent evolution of policing. Well presented.
Tom –
I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.
T. Leightenheimer –
I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.
Madison English –
The class was excellent. I am an animal control officer taking the class and a lot of the information directed mainly towards what police officers deal with. Phil still involved myself in situations to make it relatable for me. I really appreciated that. I was able to always ask questions. The class was engaging and everyone was able to be involved. Thank you for this class!
Scott linnborn –
Great course, lots of valuable information . A great course to help improve communications skills.
Linda Chowdry –
Great class that’s essential for keeping police tactics up to date in a fluid world.
Chris Baker –
Class was very good instructor was very knowledgeable
Chris C –
Great class, well laid out and simply explained. Have examples and stories to make it make sense.
Jesus R –
Great class and knowledgeable instructor. Material is relevant to modern day policing . Recommend
Manny –
Great class, well presented, Phil kept our attention.
James –
Great class and interactive during