Interpersonal Skills for Professional Law Enforcement


This class is designed for officers and supervisors who interact with the public in an enforcement capacity.  This class is designed to:

Increase officer productivity.

Decrease citizens’ complaints.

Improve their ability to interview and interact with the public in a professional manner.

Improve officers’ professionalism by examining leadership qualities inherent to law enforcement

Interpersonal Skills for Professional Law Enforcement Flyer

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Interpersonal & Communication Skills Training Course for Professional Law Enforcement

The rationale behind creating this 16-hour interpersonal & communication skills training course for professional law enforcement was based upon the need of the average officer to improve their ability to interact with the public. By improving communication officers can reduce the likelihood of unnecessarily escalating situations, creating confusion between officers and the public, along with improving the public’s confidence in the officer’s abilities. Communication skills and professionalism for law enforcement based on leadership strategies training.

The student will have an improved appreciation of their ability to interact with the public through the lecture and interactive exercises. The student will be able to participate in classroom discussions about improving communication and how the public’s perception affects how professional they appear.

Course Content:

  • Primary styles of law enforcement communication.
  • Paraphrasing
  • Verbal communication skills
  • Non-verbal communication
  • Establish listening skills
  • Displaying integrity
  • Conducting proactive patrols
  • Identifying tactics to improve citizen contacts


Cancellation Policy

The course cancellation policy requires a minimum of a 15-day prior notice from the course start date when a student will not be attending the course. The notification to not attend will be made by email through our website, and if they identify no replacement student, cancellations with less than a 15-day notice will cause a department credit that can be used towards another future training event within one year from the original course date. We will charge no-shows without email notification the full course fee, even if the payment has not already been made. We offer a one-year future course credit as well for any no show that is charged a full course fee. This policy is in effect as of June 23, 2021, and you as a representative of your agency agree to abide by this policy by registering for any course. Please contact us by email or phone if you have questions about this cancellation policy. This policy is in place because of students that register for courses and take training slots without attending training, which removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, and we base our travel cost including instructor pay on registration fees. This policy is considered a binding contract between BSTS LLC and the student or student agency or company.

23 reviews for Interpersonal Skills for Professional Law Enforcement

  1. James

    Great class and interactive during

  2. Jenoside Barnes

    This was a great class very helpful and Phil kept the classes attention, and was very knowledgeable.

  3. Jenoside Barnes

    This was a great class very helpful and Phil kept the classes attention and kept the course interesting and was very knowledgeable.

  4. Manny

    Great class, well presented, Phil kept our attention.

  5. Jesus R

    Great class and knowledgeable instructor. Material is relevant to modern day policing . Recommend

  6. Chris C

    Great class, well laid out and simply explained. Have examples and stories to make it make sense.

  7. Chris Baker

    Class was very good instructor was very knowledgeable

  8. Linda Chowdry

    Great class that’s essential for keeping police tactics up to date in a fluid world.

  9. Scott linnborn

    Great course, lots of valuable information . A great course to help improve communications skills.

  10. Madison English

    The class was excellent. I am an animal control officer taking the class and a lot of the information directed mainly towards what police officers deal with. Phil still involved myself in situations to make it relatable for me. I really appreciated that. I was able to always ask questions. The class was engaging and everyone was able to be involved. Thank you for this class!

  11. T. Leightenheimer

    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  12. Tom

    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  13. Bobby Maldonado

    Much needed class for the recent evolution of policing. Well presented.

  14. L. Cowdrey

    Phil was an excellent instructor. The information is broken down in a way that is easy to understand and apply. This course will be applicable to various encounters while on duty.

  15. Paige Kowalski

    Great class! Very informative!

  16. Chance Cantwell

    Great class, and very engaging instructor. I recommend every officer take this class.

  17. Anthony

    Mr. Holmes was very professional, knowledgeable and did a great job presenting material in a laid back classroom setting.

  18. Arik Washington

    Great class.

  19. Randall Johnson

    Good class. Very relevant to the job and 21st century policing..

  20. Robert Siegmund

    In the class now and so far so good. Good instructor. Keeps the class relevant.

  21. Bradley L James

    Interesting class, Phil presented the material very well.

  22. Bradley L James

    Great class, Phil did a great job.

  23. Christopher Poynter

    Course was very good. Instructed know what he is talking about.

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