This is our user version of our De-escalation Instructor course, which was designed for the employee dealing with chaotic issues faced by public servants. This course is not just a law enforcement course, but rather a course that would benefit anyone working with members of the community. This course provides a real-world approach to communicating tactfully, which will allow you to reduce liability, promote a professional image, build a rapport, and even save lives. This training is a hands course that gets you involved in classroom participation that will provide results. The course is a necessity for any agency looking to expand on the ever-changing expectations of communication, and strategies from this course will provide you with an effective blueprint to solve situations before they erupt. These are techniques every employee should have where communication is an essential part of their daily job. This course will have limited student space!
Promoting a professional image
Building a rapport
Effecting behavior of others
Understanding tactical communication
Cost:$125.00 per student
The course cancellation policy requires a minimum of a 15-day prior notice from the course start date when a student will not be attending the course. The notification to not attend will be made by email through our website, and if they identify no replacement student, cancellations with less than a 15-day notice will cause a department credit that can be used towards another future training event within one year from the original course date. We will charge no-shows without email notification the full course fee, even if the payment has not already been made. We offer a one-year future course credit as well for any no show that is charged a full course fee. This policy is in effect as of June 23, 2021, and you as a representative of your agency agree to abide by this policy by registering for any course. Please contact us by email or phone if you have questions about this cancellation policy. This policy is in place because of students that register for courses and take training slots without attending training, which removes the opportunity for another officer to attend. We pay the instructors teaching these programs based on the number of officers scheduled to attend the event, and we base our travel cost including instructor pay on registration fees. This policy is considered a binding contract between BSTS LLC and the student or student agency or company.