Description
Course Overview: This 8-hour course is designed for employees dealing with chaotic situations faced by public servants. While it’s relevant for law enforcement, it goes beyond benefiting anyone whose work involves community interactions. Here’s what participants can expect:
- Real-World Communication Tactics:
- Learn practical approaches to communicate tactfully.
- Understand how effective communication can reduce liability and promote professionalism.
- Promoting a Professional Image:
- Explore strategies for projecting a positive and competent image.
- Understand the impact of professionalism on community trust.
- Building Rapport:
- Develop skills to connect with individuals in high-stress situations.
- Learn techniques for building trust and understanding.
- Liability Reduction:
- Understand how communication choices affect legal and organizational risks.
- Implement practices to minimize liability.
- Behavioral Influence:
- Explore methods to positively influence the behavior of others.
- Learn de-escalation techniques to prevent escalation.
- Tactical Communication and Strategies:
- Dive into the art of effective communication during critical incidents.
- Discuss scenario-based strategies for resolving situations peacefully.
Remember, these techniques are essential for any employee whose daily job involves communication. Whether you’re a law enforcement officer, educator, or community worker, mastering these skills can make a significant difference.
Cancellation Policy
At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:
- Notice Period:
- To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
- Notify us via email through our website.
- Consequences of Late Cancellation:
- If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
- No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
- Future Course Credit:
- For any no-shows who are charged the full course fee, we offer a one-year future course credit.
- This credit allows you to attend a different training event within the next year.
- Why We Have This Policy:
- Our goal is to provide quality training to as many officers as possible.
- Some students register for courses but don’t attend, which prevents others from taking those slots.
- We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
- Your Agreement:
- By registering for any course, you agree to abide by this cancellation policy.
- If you have any questions, feel free to reach out to us via email or phone.
Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.
Erick Fox –
Very awesome course
Ricardo Alejandro –
The instructor did an excellent job explaining the course subject with clarity.
Erick Fox –
Exceptional Course Instructor . Very Engaging, Knowledgeable, and Supportive. I recently completed a course led by Instructor Jason Taylor, and I can confidently say it was one of the most valuable learning experiences I’ve had. From the very beginning, Mr. Taylor created a welcoming and motivating environment that made complex topics not only understandable but genuinely engaging. What stood out most was Mr. Taylor’s depth of knowledge and ability to communicate it clearly. He didn’t just lecture — he encouraged thoughtful discussion, real-world application, and always made time to answer questions thoroughly. The course structure was well thought out, and each lesson built naturally on the last. Beyond the material, Mr. Taylor showed a genuine commitment to student success. Whether offering individual support, timely feedback, or just checking in, he demonstrated care and professionalism throughout. If you’re considering taking a course with Instructor Taylor, I highly recommend it. You’ll come away not only more knowledgeable, but also more confident and inspired.
Ricardo Alejandro –
This was a fantastic class.
Jesus Banda –
Officer Taylor evokes student participation with the enthusiasm he brings to the classroom.
Matthew Vargas –
Great course, instructor was very helpful & had good experience, knowledge.
Curtis Macomb –
Great class. Great instructor and presentation and class participation
Gerardo flores –
Great overall
Cristina Pompa –
I just completed the de-escalation course and I have to say—it was incredibly educational and well-delivered. The instructor was amazing: knowledgeable, engaging, and clearly passionate about the subject. They didn’t just teach techniques; they helped us understand the why behind them, which made everything more impactful. I walked away with tools I can actually use in real-life high-stress situations. Highly recommend this course to anyone in law enforcement or crisis response roles.
Raul Diaz –
Great course, the instructor is knowledgeable.
Adrian Fraide –
Great instructions awesome way to explain situation
Jaime Hinojosa –
Excellent class!!
Cody Olmeda –
This training was outstanding! The content was clear, practical, and immediately applicable. The instructor was knowledgeable and engaging, making complex topics easy to understand. I feel more confident and better equipped in my role. Highly recommended!
Damian Esparza –
Class was really helpful in how to manage your emotions and thought process when dealing with contacts out in the field. Instructor Taylor is really knowledgeable and thorough! Highly recommend!!
Chris Hernandez –
Great information. Will use in my daily contacts.
John Sandoval –
Instructor Taylor was very knowledgeable and engaging