Interpersonal & Communication Skills Training Course for Professional Law Enforcement

Interpersonal Skills for Professional Law Enforcement

(73 customer reviews)

$250.00

This class is designed for officers and supervisors who interact with the public in an enforcement capacity.  This class is designed to:

Increase officer productivity.

Decrease citizens’ complaints.

Improve their ability to interview and interact with the public in a professional manner.

Improve officers’ professionalism by examining leadership qualities inherent to law enforcement

Interpersonal Skills for Professional Law Enforcement Flyer

Instructor bio: Phil Holmes – Blue Shield Tactical Systems

Copyright © 2018 Blue Shield Tactical Systems LLC

SKU: N/A Category:

Description

Interpersonal & Communication Skills Training Course for Professional Law Enforcement

Course Overview: In this comprehensive 16-hour training, law enforcement professionals will enhance their ability to interact with the public, reduce unnecessary escalations, and build public confidence. By focusing on communication skills and professionalism, officers can create positive encounters. Here’s what the course covers:

  1. Understanding Communication Styles:
    • Explore primary communication styles used in law enforcement.
    • Understand how adapting communication can influence outcomes.
  2. Paraphrasing Techniques:
    • Learn effective paraphrasing to ensure clear understanding.
    • Practice active listening and accurate restatement.
  3. Verbal Communication Skills:
    • Master techniques for clear, concise, and respectful verbal interactions.
    • Discuss de-escalation strategies through language.
  4. Non-Verbal Communication:
    • Understand the impact of body language, gestures, and eye contact.
    • Explore non-verbal cues that convey authority and empathy.
  5. Listening Skills and Active Engagement:
    • Develop active listening habits to gather relevant information.
    • Learn how attentive listening builds rapport.
  6. Displaying Integrity and Professionalism:
    • Discuss ethical behavior and its impact on public perception.
    • Explore ways to maintain professionalism even in challenging situations.
  7. Proactive Patrol Strategies:
    • Understand the role of proactive policing in community engagement.
    • Learn how to initiate positive interactions during patrols.
  8. Improving Citizen Contacts:
    • Identify tactics to enhance encounters with community members.
    • Discuss approaches to address diverse populations effectively.

Remember, effective communication is a cornerstone of successful law enforcement. Officers who complete this course will gain valuable tools to navigate interactions and promote a professional image.

 

Cancellation Policy

At BSTS LLC, we understand that sometimes plans change. Our course cancellation policy is designed to ensure fairness and maximize training opportunities for all participants. Please take note of the following key points:

  1. Notice Period:
    • To cancel your attendance in a course, we require a minimum of 15 days’ notice before the course start date.
    • Notify us via email through our website.
  2. Consequences of Late Cancellation:
    • If you cancel with less than 15 days’ notice, a department credit will be issued. This credit can be used toward another future training event within one year from the original course date.
    • No-shows without prior email notification will be charged the full course fee, even if payment hasn’t been made yet.
  3. Future Course Credit:
    • For any no-shows who are charged the full course fee, we offer a one-year future course credit.
    • This credit allows you to attend a different training event within the next year.
  4. Why We Have This Policy:
    • Our goal is to provide quality training to as many officers as possible.
    • Some students register for courses but don’t attend, which prevents others from taking those slots.
    • We compensate our instructors based on the number of officers scheduled to attend, and our travel costs are tied to registration fees.
  5. Your Agreement:
    • By registering for any course, you agree to abide by this cancellation policy.
    • If you have any questions, feel free to reach out to us via email or phone.

Remember, this policy serves as a binding contract between BSTS LLC and you (whether you’re an individual student or part of an agency or company). We appreciate your cooperation in helping us maintain an efficient and effective training environment.

73 reviews for Interpersonal Skills for Professional Law Enforcement

  1. Brenda Jenkins –

    Very informative.

  2. Shane Calvert –

    I recently completed a police training course and was thoroughly impressed. The instructor was incredibly knowledgeable and clearly brought real-world experience into the classroom. What stood out most was how engaged they were throughout the course—they didn’t just lecture from a slide deck. Instead, they kept the class actively involved, asking questions, encouraging discussion, and sharing valuable insights that made the material stick.

    It’s rare to sit through an intensive training and not find yourself zoning out, but that wasn’t an issue here. The energy and pace of the course kept everyone alert and focused. If you’re looking for a course that’s both informative and engaging, this one definitely delivers. Highly recommend.

  3. Jennifer Croll –

    Great class instructor—well-prepared and highly knowledgeable about the subjects he teaches.

  4. Chris Caddell –

    Great class. The material is very engaging

  5. Carrie Griffith –

    This class was informative, gave helpful examples, had interaction with the group. He explained the material well, I enjoyed the class.

  6. Greg Sanders –

    Awesome class. The instructor was very knowledgeable. Would highly recommend.

  7. Jennifer Croll –

    Great class! Very intellectual in the class he’s teaching and prepared.

  8. Chris Perkins –

    This class was very informative and a great refresher for simple communication skills. Communication is 90% of police work and being effective is paramount to success. De-escalation is essential for law enforcement and we do not get enough training on the topic. Thank you blue shield tactical!

  9. Jim R –

    Excellent presentation from a knowledgeable instructor(Phil). Class content very relevant for today’s society.

  10. Tyler Haveard –

    Great class! Some good information to use not only in policing, but in every day life.

  11. Richie Lagreco –

    Very informative and fun class. The instructor was very knowledgeable and helpful. He made learning easy and kept the class focused and engaged.

  12. Dominic Rieben –

    Great class, would recommend for anyone.

  13. A Johnson –

    It was a good course. I was hoping to have a little more info about interpersonal skills between coworkers.

  14. Richie Lagreco –

    Very fun and interactive and informative. The instructor is knowledgeable and personable and professional.

  15. Lisa –

    Great class! The class is a great refresher for the experienced officer to remind officers of the importance of practicing good interpersonal skills. For the new officer its a great educational tool to help them gain an understanding of why interpersonal skills are necessary on the job and how beneficial they are in a changing environment. I would recommend this class for all levels of law enforcement.

  16. Johnathan Lee –

    Great class with a lot of useful information. The instructor was awesome at keeping everyone engaged.

  17. Kimberley Neuner –

    Great information that applied to current details and things for law enforcement. I was able to stay interested throughout the class.

  18. Nathan Cain –

    Very good instructor!

  19. Keven Lonsdale –

    Excellent course for both new and experienced officers.

  20. Braden Welch –

    This class is very interactive and, important for this profession. The instructor is great at keeping it interesting.

  21. Nathan Cain –

    Awesome class

  22. Nathan Cain –

    Very helpful class. The instructor is very knowledgeable.

  23. Dustin Clark –

    A very instructive course! Instructor was very knowledgeable

  24. Nathan Cain –

    Very helpful class. The instructor is very knowledgeable and does a good job as a techer

  25. Brandon Bordelon –

    The interpersonal skills class put on by Blue Shield Tactical was solid. It focused on real-world communication tools that actually work out on the street. The instructors kept things practical, relatable, and based on experience, not just theory.

    We covered everything from tone and body language to de-escalation tactics and how to handle difficult conversations without making things worse. It was a good reminder that how we talk to people can make a big difference in how situations play out.

    Overall, it was a useful class with takeaways we can apply right away. Definitely worth the time.

  26. Josiah Brock –

    Amazing Class!!! Great information.

  27. Josh –

    Great class!

  28. Tisa Deloach –

    Great class! Very interesting and well informed on every topic.

  29. Mike Dean –

    Great class! Some good information to use not only in policing, but in every day life.

  30. Brianna Hicks –

    Great class, a lot of value to add to the field!

  31. Shawn White –

    Great class! The instructor was very knowledgeable, and made the class interesting. Very helpful for modern policing!

  32. Bo Hardin –

    Great training, the instructor was very knowledgeable about the course material.

  33. Tyler Flowers –

    Great information, very well instructed.

  34. Terrance Hardin –

    Very good training. The instructor is very knowledgeable of the material.

  35. James –

    Good class

  36. Brian Kincaid –

    Great information in this course. Instructor is engaging and knowledgeable.

  37. Jason Loescher –

    Phil does a great job with keeping the class interesting, not death by power point. The class is a great reminder of how we should be speaking with people.

  38. Guy Oliver –

    Information was relevant & presented in a professional manner.

  39. Guy Oliver –

    Information was relevant & presented in a professional manner.

  40. Douglas Cole –

    Good Course. The instructor kept it moving.

  41. Joey Rutan –

    Fantastic course!

  42. Joey Rutan –

    Fantastic course!

  43. Rodney A Sullivan –

    Great course, instructor very knowledgeable

  44. Brennan Giles –

    Amazing Great class

  45. John Wall –

    Course was interesting and informative. Good course .

  46. Daniel Clausen –

    Course was well done and very informative.

  47. Tim Green –

    Good Course

  48. Brennan Giles –

    Such a good class

  49. T. Bailey –

    Great class

  50. Brennan Giles –

    Great class

  51. James –

    Great class and interactive during

  52. Jenoside Barnes –

    This was a great class very helpful and Phil kept the classes attention, and was very knowledgeable.

  53. Jenoside Barnes –

    This was a great class very helpful and Phil kept the classes attention and kept the course interesting and was very knowledgeable.

  54. Manny –

    Great class, well presented, Phil kept our attention.

  55. Jesus R –

    Great class and knowledgeable instructor. Material is relevant to modern day policing . Recommend

  56. Chris C –

    Great class, well laid out and simply explained. Have examples and stories to make it make sense.

  57. Chris Baker –

    Class was very good instructor was very knowledgeable

  58. Linda Chowdry –

    Great class that’s essential for keeping police tactics up to date in a fluid world.

  59. Scott linnborn –

    Great course, lots of valuable information . A great course to help improve communications skills.

  60. Madison English –

    The class was excellent. I am an animal control officer taking the class and a lot of the information directed mainly towards what police officers deal with. Phil still involved myself in situations to make it relatable for me. I really appreciated that. I was able to always ask questions. The class was engaging and everyone was able to be involved. Thank you for this class!

  61. T. Leightenheimer –

    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  62. Tom –

    I enjoyed this class. It was on point, concise, and well crafted. I recommend this class to anyone who wants to improve their ability to interact with others.

  63. Bobby Maldonado –

    Much needed class for the recent evolution of policing. Well presented.

  64. L. Cowdrey –

    Phil was an excellent instructor. The information is broken down in a way that is easy to understand and apply. This course will be applicable to various encounters while on duty.

  65. Paige Kowalski –

    Great class! Very informative!

  66. Chance Cantwell –

    Great class, and very engaging instructor. I recommend every officer take this class.

  67. Anthony –

    Mr. Holmes was very professional, knowledgeable and did a great job presenting material in a laid back classroom setting.

  68. Arik Washington –

    Great class.

  69. Randall Johnson –

    Good class. Very relevant to the job and 21st century policing..

  70. Robert Siegmund –

    In the class now and so far so good. Good instructor. Keeps the class relevant.

  71. Bradley L James –

    Interesting class, Phil presented the material very well.

  72. Bradley L James –

    Great class, Phil did a great job.

  73. Christopher Poynter –

    Course was very good. Instructed know what he is talking about.

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