Description
The training explores the behavioral and psychological principles that influence how people communicate, make decisions, respond to conflict, and develop professional relationships. Participants learn to recognize behaviors, manage emotional responses, and apply proactive leadership strategies to everyday supervisory challenges. Rather than relying exclusively on traditional leadership theory, this highly interactive course emphasizes the practical application of leadership concepts through discussion, exercises, and real-world examples.
Course Topics Include:
Leadership and Emotional Regulation
- Understanding the relationship between emotions, behavior, and
leadership effectiveness
- Recognizing and managing emotional responses
- Developing self-awareness and understanding personal belief
systems
- Optimism, pessimism, and their influence on performance
Human Behavior and Communication
- Recognizing nonverbal indicators of respect and disrespect
- Understanding facial expressions and emotional indicators
- Engaged listening and empathetic communication
- Building trust and rapport through verbal and nonverbal
behaviors
- Understanding how individuals process information
Influence, Conflict, and Accountability
- Using effective questioning techniques
- Understanding the G.R.I.P.E. model
- Giving and receiving effective feedback
- Recognizing behaviors that create trust and distrust
- Managing conflict and challenging interpersonal interactions
Critical Thinking and Decision-Making
- Understanding the factors that influence decisions
- Improving problem-solving and critical-thinking skills
- Recognizing the influence of personal beliefs and assumptions
- Applying behavioral leadership principles to difficult decisions
- Understanding transformational leadership and its practical applications
Who Should Attend?
This course is designed for current and aspiring law enforcement leaders, including
officers, corporals, sergeants, lieutenants, command staff, and other professionals
seeking to strengthen their leadership abilities.
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